Frequently Asked Questions
Your Stairlift Questions Answered
Firstly, you are under no obligation to buy your stairlift and we wont send a pushy salesman , we send a qualified surveyor who will measure up and give you a rough estimate and leave.
We will then get back to you within 24 hours via email or phone , your preference, with our great value price with an extended three year warranty.
Yes! As soon as one of our First Blue Mobility engineers has installed your lift or stairlift and carried out a safety test, it’s yours to use as you see fit. You’ll get a full demonstration first, for free.
No. Our stairlifts and lifts are whisper quiet, so they can be used at night without fear of disturbing other people in the home.
Not at the same time. All our stairlifts come with two remote controls, found at either end of the stairlift. This means you can ‘send’ the stairlift up or down remotely to the next user. We do offer 2-person residential lifts if that is preferred.
No! You should never switch off at the mains – even if you’re away from home. The mains power charges the battery so that it’s ready for use when you’re back.
We can arrange to uninstall your old stairlift with minimal disruption and hassle.
First Blue Mobility stairlifts are very reliable and rarely break down. In this unlikely event, the breakdown engineers at First Blue Mobility can assist you. We offer various service plans for your stairlift.
First Blue Mobility stairlifts are run by battery, so they will not be affected by power outages. The batteries charge at the mains when the stairlift is not in use.
Every stairlift is different, but as a rule, straight stairlifts can carry up to 31.5 stone (190kg), while curved ones can carry up to 19.5 stone (160kg).
We’ll confirm your weight during your free assessment, and may be able to customise stairlifts if needed. Our Lift solutions can accommodate weights of up to 40 stone (255kg), we also have customisable lift solutions which can accommodate up to 47 stone (300kg)
We offer a fast and friendly survey, free of charge, at your convenience. Simply call our friendly team to arrange your survey.
A stairlift can be fitted in as little as two hours. Curved staircases may take longer, up to four hours, but we always install with minimal disruption.
